Gutter Bro privacy policy

Last updated October 12, 2026

This policy explains how Gutter Bro ("we") collects and uses information about our customers and people who contact us. We use Tendlo, a software company, to run our office: requests, estimates, scheduling, calls, texts and email. Tendlo handles your information only on our behalf.

What we collect

Contact details: your name, phone numbers, email address and service address.
Your requests and our work: what you asked for, estimates, appointments, photos and notes from the job, and invoices.
Conversations: texts, emails and calls with us. Calls may be recorded and transcribed, and we tell you at the start of the call.
Consent records: what you agreed to, the exact words you were shown, when, and the IP address and browser it came from.
Payments: if you pay online, your card details go to our payment processor, not to us.

How we use it

To answer your requests, prepare estimates, schedule and do the work, and bill for it.
To send the service texts and calls you agreed to, and offers and reminders only if you agreed to those as well.
To keep the records the law requires, including records of your consent.
To improve how we serve you.

Our AI assistant

We use automated tools, including AI, to answer requests, draft and send messages, summarize calls and, where you agreed to it, call you with an artificial voice. Our AI assistant says that it is an AI assistant, and you can ask for a person at any time. Recordings and transcripts of your calls are not used to train AI models.

Who we share it with

Service providers that work for us under contract: our office software (Tendlo), phone, text message and email providers, payment processing and hosting. They may use your information only to provide their services to us.
Authorities, when the law requires it, and a buyer of our business if we sell it.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Text messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Our text message terms explain what we text you about.

How long we keep it

For as long as you are our customer, and afterwards for as long as we need it for warranty, tax and legal reasons. Records of your consent and of any opt-out are kept for at least five years.

Your choices

Texts: reply STOP to any message.
Calls: tell us and we will stop.
Email: use the unsubscribe link in any marketing email.

You can ask us for a copy of your information, or ask us to correct or delete it, using the contact details below. We may have to keep some records by law, such as consent records and invoices. Depending on where you live, you may have more rights under your state's privacy law. We will not treat you differently for using them.

Security

We and our providers protect your information with safeguards such as access controls and encryption. No system is perfectly secure, so please tell us if you think your information has been misused.

Cookies

Our request form does not use advertising cookies or tracking pixels.

Children

Our services are meant for adults. We do not knowingly collect information from children under 13.

Changes

We will post any changes on this page and update the date at the top.

Contact us

Gutter Bro, Roswell, GA